About OG Trade Services

OG Trade Services, the official importer of Neovolt battery systems, is a South Australia-based company with a strong national presence and a reputation for excellence in renewable energy solutions. Established in 2013, OG Trade Services—also known as Say Yes Solar—has spent over a decade designing and installing high-performance solar energy systems across South Australia and beyond.

Our mission is to provide comprehensive, professional, and fully integrated energy solutions that are tailored to the specific needs of every customer. We are committed to quality, innovation, and customer satisfaction, and we pride ourselves on delivering solutions that drive long-term energy savings and sustainability.

In 2018, in response to growing market demand, we expanded our service portfolio to include air conditioning, heat pumps, and home improvement solutions. This strategic diversification has allowed us to evolve into a trusted, multi-disciplinary provider serving both the renewable energy and home enhancement sectors.

With a forward-thinking approach and a dedication to superior service, OG Trade Services continues to lead the way in helping Australian homes and businesses transition to smarter, cleaner, and more efficient energy use.

Privacy Policy

Privacy Policy

Quinten Pty Ltd (ABN 94 167 255 905), trading as OG Trade Services (“we”, “us”, or “our”), is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

This Privacy Policy applies to all personal information collected by OG Trade Services through our website (www.ogtrade.com.au), when you request quotes or services, or through any other interactions with us.

1. Collection of Personal Information

We collect personal information that is reasonably necessary to provide our products and electrical/solar trade services to you.

Types of Personal Information We Collect

The personal information we collect and hold typically includes:

  • Contact details: Name, phone numbers, email address, physical and postal addresses.

  • Service details: Property access details, site images/diagrams, power supply configuration, equipment or warranty details, and invoice/reference numbers.

  • Financial information: Payment details necessary to complete transactions.

How We Collect Personal Information

We collect personal information directly from you when you:

  • Visit or fill out forms on our website.

  • Request a quote, consultation, or service booking.

  • Place an order or communicate with our sales, technical, or administrative staff.

  • Lodge a customer query, feedback, or warranty claim.

Non-Personal Information & Cookies

When you interact with our website, we may collect non-personal device and usage data, including browser type, operating system, IP address, and pages visited.

Our website uses cookies to enhance user experience, track site usage, and assist with marketing efforts (such as remarketing ads via Google). You can set your browser to refuse cookies or alert you when cookies are sent; however, some site features may not function as intended.

2. Use of Personal Information

We collect, hold, and use your personal information for purposes including:

  • Fulfilling quotes, orders, and electrical/solar installation or maintenance services.

  • Communicating with you regarding your service appointments, invoices, or customer support requests.

  • Processing product warranty claims and after-sales service.

  • Sending technical updates, promotional offers, or news (where you have consented or as permitted by law).

  • Improving our business operations, products, and online platform based on operational data and feedback.

3. Disclosure of Personal Information

We do not sell or rent your personal information to third parties. We may disclose your personal information:

  • To Subcontractors & Service Partners: Where required to assist in delivering trade services, installations, or site assessments on our behalf.

  • To Suppliers & Manufacturers: For processing warranty claims, technical diagnostics, or product registrations.

  • To IT & Administrative Support: Service providers who supply hosting, accounting, or database software (including cloud storage providers bound by strict confidentiality obligations).

  • Where Required by Law: To law enforcement, regulatory bodies (such as State Electrical Technical Regulators or Energy Authorities), or as required under Australian legislation or court order.

4. Security of Information

We implement reasonable technical, administrative, and physical security measures to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.

When your personal information is no longer needed for any purpose for which it was collected, and we are not legally required to retain it, we take reasonable steps to securely destroy or permanently de-identify it.

5. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, or to request that we correct or update it if it is inaccurate, incomplete, or out of date.

  • Access: To access your information, please submit a request in writing to our Privacy Officer. We may require proof of identity before providing access.

  • Correction or Deletion: If you believe information we hold about you is inaccurate or wish to request deletion, contact us and we will take reasonable steps to update or remove it, subject to any legal requirements to retain records (e.g., electrical safety certificates, financial auditing obligations).

6. Unsubscribing / Direct Marketing Opt-Out

If you receive direct marketing communications from us, you can opt out at any time by:

  • Clicking the "Unsubscribe" link at the bottom of any promotional email.

  • Contacting our Privacy Officer directly with your opt-out request.

7. Complaints and Enquiries

If you have questions, concerns, or wish to lodge a complaint about how we have handled your personal information or our compliance with the Australian Privacy Principles:

  1. Send a written description of your concern to our Privacy Officer at info@ogtrade.com.au.

  2. We will review your complaint and respond within 21 business days.

If you are unsatisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC):

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in legal requirements or our operational practices. The updated version will be posted on our website with the date of modification.

Contact Details

Privacy Officer

Quinten Pty Ltd (t/a OG Trade Services)

Address: 65 O G Road, Klemzig SA 5087

Phone: 1300 5087 65 | 0410 822 955



ABN: 94 167 255 905

Electrical Contractors Licence: PGE 280039